SHADORA RETURNS & REFUNDS POLICY

Last Updated: September 19, 2026

At SHADORA, we want you to shop with confidence. That’s why we offer a 60-day return policy, without affecting any statutory rights you may have under the consumer protection laws applicable in your country.

This policy applies to purchases made through jpmstores.com.

1. RETURNS WITHIN 60 DAYS

You have 60 calendar days from the date you receive your order to request a return.

To qualify under this 60-day return policy, the product must be returned in suitable condition and, whenever reasonably possible, with its original accessories and packaging.

We may request your order number, receipt, or other proof of purchase necessary to identify the transaction.

This 60-day return policy is in addition to any mandatory statutory rights you may have. The conditions above do not limit your rights if the product is defective, not as described, or if applicable law provides additional rights that cannot be excluded.

2. HOW TO REQUEST A RETURN

Before returning any product, please contact our customer support team:

Email: shadoraworldwide@gmail.com
Website: jpmstores.com

Please provide your order number and the reason for your request so that we can provide you with the appropriate return instructions.

Do not send the product to a different address without first receiving instructions from us, as doing so may make it difficult to identify and process your return.

3. RETURN SHIPPING COSTS

If you request a return simply because you have changed your mind within our 60-day return policy, [SPECIFY: the customer will be responsible for / SHADORA will cover] the return shipping costs, unless applicable law provides otherwise.

If you received an incorrect, defective, or damaged product, please contact us before returning it. Where legally required, SHADORA will cover reasonable return shipping costs and provide the remedy required under applicable law.

We will not necessarily provide a prepaid return shipping label in every case. Return instructions and, where applicable, a prepaid return label will be provided after your request has been reviewed.

4. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please inspect your order when you receive it.

If your product arrives damaged, is defective, or you receive an item different from the one you ordered, please contact us as soon as possible at shadoraworldwide@gmail.com.

We may request photographs, videos, or other information reasonably necessary to assess the issue.

Depending on the circumstances and applicable law, we may offer a repair, replacement, refund, or another appropriate remedy.

Nothing in this policy limits any mandatory consumer rights relating to defective, damaged, non-conforming, or incorrectly supplied products.

5. CHANGE OF MIND

Under our 60-day return policy, you may request a return simply because you have changed your mind, provided that you meet the applicable conditions set out in this policy.

This option is separate from any statutory right of withdrawal or cancellation that may apply under the laws of your country.

6. EXCHANGES

If you would like to exchange one variant for another, please contact us.

Depending on the status of your order, we will let you know whether we can process the exchange directly or whether you will need to return the product first and place a new order.

This does not affect any statutory rights you may have if the product you received is defective, incorrect, or non-conforming.

7. SALE ITEMS AND PROMOTIONS

Products purchased during a promotion, at a discounted price, or using a promotional code are also eligible for our 60-day return policy, unless a specific promotion clearly states different terms before purchase and those terms are legally valid.

Discounts and promotions never limit mandatory consumer rights relating to defective, damaged, incorrect, or non-conforming products.

8. REFUNDS

Once we receive your return, we will inspect it and notify you of the status of your request.

Where a refund is due, it will normally be issued using the same payment method used for the original purchase, unless another method is legally agreed upon.

Once the refund has been issued, the time it takes to appear in your account will depend on your bank, card issuer, or payment provider.

Where applicable law establishes a maximum refund period, we will comply with that timeframe.

If you have any questions about an approved refund, please contact us at shadoraworldwide@gmail.com.

9. ORDERS CANCELED BEFORE SHIPMENT

If you wish to cancel an order before it has been shipped, please contact us as soon as possible at shadoraworldwide@gmail.com.

We will attempt to stop the order from being processed whenever possible. If the order has already been processed or shipped, you will need to follow the applicable return procedure.

This does not limit any statutory cancellation or withdrawal rights that may apply.

10. EUROPEAN UNION AND EUROPEAN ECONOMIC AREA

If you are a consumer and European Union law applies to your purchase, you generally have, subject to applicable statutory exceptions, a 14-day right of withdrawal for purchases made at a distance.

This statutory right is separate from our 60-day return policy.

Likewise, statutory rights relating to defective or non-conforming products are not limited to 60 days by this policy.

Where there is any conflict between this return policy and a mandatory right granted under applicable consumer protection law, the consumer's mandatory statutory rights will prevail.

11. UNITED KINGDOM

Consumers in the United Kingdom retain all rights available to them under applicable UK law, including statutory rights relating to the cancellation of distance contracts and defective or non-conforming products.

Our 60-day return policy is offered in addition to these rights and is not intended to replace or restrict them.

12. AUSTRALIA

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Australian consumers may be entitled to a repair, replacement, refund, and, where applicable, compensation under the Australian Consumer Law.

Our 60-day return policy and any commercial guarantee offered by SHADORA are provided in addition to these rights and do not replace or limit them.

Note before publishing: Australia has specific mandatory wording requirements for certain warranties against defects. If you intend to expressly market your “60-day” policy as a warranty/guarantee against defects, rather than simply a change-of-mind return policy, this section and your business information should be adapted to comply with Australian requirements. The ACCC requires, among other information, the business name, address, email address, claims procedure, and specific mandatory wording.

13. UNITED STATES, CANADA, AND OTHER COUNTRIES

Consumers retain all non-waivable rights granted to them under applicable consumer protection laws.

Our 60-day return policy is an additional benefit and is not intended to exclude, reduce, or replace any mandatory statutory rights.

Because consumer protection laws may vary between countries, states, provinces, and territories, where any provision of this policy conflicts with a mandatory consumer protection law, the applicable mandatory law will prevail.

14. OUR 60-DAY POLICY DOES NOT LIMIT YOUR STATUTORY RIGHTS

SHADORA’s 60-day return policy is an additional commercial return policy.

It does not mean that your rights regarding defective or non-conforming products expire after 60 days.

Where applicable law grants you rights for a longer period or provides additional remedies, those rights will continue to apply.

15. CONTACT

For any questions regarding returns, refunds, or issues with an order:

SHADORA
Website: jpmstores.com
Email: shadoraworldwide@gmail.com