Refund policy

🇺🇸 RETURN & REFUND POLICY

Last Updated: July 2026

At LUNARA, customer satisfaction is our priority. That's why we proudly offer a 60-Day Money-Back Guarantee on eligible purchases.

Please read this Return & Refund Policy carefully before requesting a return.

60-Day Return Policy

You have 60 calendar days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

  • Be in the same condition that you received it.
  • Be unused and unworn.
  • Include all original packaging, accessories, manuals, and tags.
  • Be accompanied by proof of purchase (order confirmation or receipt).

Returns requested after the 60-day return period may not be accepted unless required by applicable consumer protection laws.

How to Request a Return

To initiate a return, please contact our Customer Support team at:

Email: officialcontact.lunara@gmail.com

Please include:

  • Your order number
  • Your full name
  • A brief explanation of your request
  • Photos (if the product is damaged, defective, or incorrect)

Do not send your item back without first contacting us and receiving return instructions.

Unauthorized returns may not be accepted.

Free Return Shipping

If your return request is approved, LUNARA™ will provide a prepaid return shipping label at no additional cost to you, together with instructions explaining how to return your package.

Customers will not be charged any return shipping fees for approved returns covered under this policy.

Damaged, Defective or Incorrect Items

Please inspect your order immediately after delivery.

If your item arrives:

  • damaged,
  • defective,
  • or different from what you ordered,

please contact us as soon as possible at:

officialcontact.lunara@gmail.com

We will evaluate the issue promptly and, where appropriate, offer a replacement, repair, refund, or another suitable solution at no additional cost.

Non-Returnable Items

For hygiene, safety, or legal reasons, certain products cannot be returned.

These may include:

  • Personalized or custom-made products.
  • Gift cards.
  • Perishable goods.
  • Products that have been used, altered, or intentionally damaged after delivery.
  • Any product excluded by applicable law.

If you are unsure whether your purchase qualifies for a return, please contact us before sending your item.

Exchanges

We currently do not offer direct product exchanges.

If you would like a different item, simply request a return for your original purchase. Once your return has been approved, you may place a new order through our website.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you may also have a statutory right to cancel your purchase within 14 days without providing a reason, in accordance with applicable consumer protection laws.

This legal right exists independently of our voluntary 60-Day Money-Back Guarantee.

Returned items must comply with applicable legal requirements and be returned in accordance with our return instructions.

Nothing in this policy limits or replaces any mandatory consumer rights available under applicable law.

Refund Process

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Refunds are typically processed within 10 business days, although your bank or payment provider may require additional time before the funds appear in your account.

Delayed Refunds

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

officialcontact.lunara@gmail.com

We will gladly assist you.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact:

LUNARA™ Customer Support

Email:
officialcontact.lunara@gmail.com

Website:
www.jpmstores.com