Terms of service
TERMS AND CONDITIONS OF USE AND PURCHASE
Last Updated: 31/07/2026
Welcome to LUNARA.
These Terms and Conditions govern the access to, navigation of, and use of the website www.jpmstores.com, as well as the purchase of products sold under the LUNARA brand.
By accessing the website, browsing it, or placing an order, you confirm that you have read, understood, and fully accepted these Terms and Conditions. If you do not agree with any provision of these Terms, you must refrain from using this website or purchasing products through it.
These Terms apply to all visitors, users, and customers, regardless of the country from which they access the website. Where applicable law grants consumers mandatory additional rights, those rights shall prevail over any provision contained in these Terms.
1. COMPANY INFORMATION
This website is operated by:
Trade Name: LUNARA
Website: www.jpmstores.com
Customer Support Email:
officialcontact.lunara@gmail.com
LUNARA sells decorative lighting products and related items through international e-commerce.
2. ELIGIBILITY TO PURCHASE
Only individuals who have the legal capacity to enter into binding contracts under the laws applicable to them may place orders through this website.
If you place an order on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to legally bind that entity.
Minors may only use this website under the supervision and authorization of a parent or legal guardian.
3. ORDER ACCEPTANCE
Placing an order constitutes an offer to purchase and does not automatically mean that the order has been accepted.
LUNARA™ reserves the right to accept, reject, limit, or cancel any order for reasonable cause, including but not limited to:
- obvious pricing errors;
- product unavailability;
- suspected fraud;
- incorrect payment information;
- inability to verify the information provided;
- previous violations of these Terms.
If an order is canceled after payment has been completed, the amount paid will be refunded using the same payment method originally used by the customer, unless applicable law permits otherwise.
4. PRODUCT AVAILABILITY
All products offered on the website are subject to availability.
Although we continuously monitor inventory levels, circumstances beyond our control may occasionally prevent us from fulfilling an order after it has been placed.
In such cases, we may offer the customer the option to:
- wait until the product is back in stock;
- replace the product with a similar alternative (subject to the customer's approval);
- cancel the order and receive a full refund.
5. PRODUCT INFORMATION
We make every reasonable effort to ensure that product descriptions, technical specifications, photographs, and other information are as accurate as possible.
However:
- colors may vary depending on the screen or device used;
- minor cosmetic differences resulting from the manufacturing process do not constitute defects;
- some images may be for illustrative purposes only.
As part of our continuous product improvement process, minor changes may be made that do not affect the intended purpose or primary functionality of the product.
6. PRICING
All prices displayed on the website are shown in the currency selected by the user during browsing.
Unless otherwise stated, prices include applicable taxes whenever local law requires them to be displayed as included.
Shipping costs, where applicable, will be clearly displayed before the customer completes the purchase.
LUNARA™ reserves the right to change prices at any time. However, confirmed orders will always be honored at the price in effect at the time the order was placed.
If an obvious pricing error occurs due to a technical or human mistake, we reserve the right to cancel the order and issue a full refund.
7. PAYMENT METHODS
We accept the payment methods displayed during the checkout process.
All payments are processed through specialized third-party payment providers that use encryption technology and industry-standard security measures to protect customers' financial information.
LUNARA™ does not store complete payment card information and does not have direct access to confidential payment details used during the checkout process.
If a financial institution declines a payment transaction, the order cannot be confirmed until payment has been successfully authorized.
8. ORDER CONFIRMATION
Once payment has been successfully received, the customer will receive an email confirming that the order has been received.
Once the order has been prepared for shipment, additional information regarding the shipment status and, when available, the corresponding tracking number may also be provided.
The confirmation email serves as proof that the order has been successfully registered in our system.
9. SHIPPING AND DELIVERY
LUNARA™ ships to numerous countries through national and international shipping carriers.
Orders are typically processed for shipment within 1–2 business days after payment has been confirmed.
Delivery timeframes displayed on the website are estimates only and may vary depending on the destination country, shipping carrier, customs procedures, or circumstances beyond our control.
While we strive to deliver all orders within the estimated timeframe, we cannot guarantee exact delivery dates.
Once an order has been handed over to the carrier, shipment tracking will depend on the information provided by the corresponding logistics company.
In the event of significant delays, our customer support team will make reasonable efforts to assist customers in locating their shipment.
10. CUSTOMS, DUTIES, TAXES, AND LOCAL REQUIREMENTS
International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the authorities of the destination country.
Where applicable, these charges are the responsibility of the customer unless otherwise required by applicable law or expressly stated during the checkout process.
LUNARA™ has no control over the customs policies of individual countries and cannot guarantee processing times associated with customs clearance.
11. RETURNS AND REFUNDS
The conditions governing returns, exchanges, and refunds are set out in our Returns & Refund Policy, available on this website.
As a general policy, LUNARA™ offers a 60-day satisfaction guarantee, without prejudice to any additional consumer rights that may apply under the mandatory laws of the customer's country of residence.
When a return is approved, the refund will be issued using the same payment method used for the original purchase unless both parties agree to another method permitted under applicable law.
12. WARRANTY
All products sold by LUNARA™ are covered by any warranties required under applicable law.
The warranty covers only manufacturing defects or functional failures that are not caused by:
- improper use;
- accidents;
- impacts;
- modifications made by the customer;
- improper maintenance;
- normal wear and tear resulting from regular use.
Where appropriate, we may choose to repair, replace, or refund the product, depending on the specific circumstances and applicable legal requirements.
13. CUSTOMER ACCOUNT
Customers are responsible for maintaining the confidentiality of the credentials used to access their account.
Any activity carried out through a registered account will be deemed to have been performed by the account holder unless proven otherwise.
We reserve the right to suspend or terminate accounts if we detect fraudulent activity, misuse of the website, or violations of these Terms.
14. ACCEPTABLE USE OF THE WEBSITE
Users agree to use this website responsibly, in accordance with applicable laws, and with respect for the rights of others.
The following activities are strictly prohibited:
- engaging in fraudulent activities;
- distributing malware, viruses, or other malicious software;
- attempting unauthorized access to our systems;
- copying, scraping, automating, or extracting website data using bots, scripts, or similar tools without authorization;
- interfering with the normal operation of the website;
- using website content for commercial purposes without prior written permission.
Violation of these obligations may result in the immediate suspension of access to the website and, where appropriate, legal action.
15. INTELLECTUAL PROPERTY
All content available on this website, including but not limited to:
- logos;
- trade names;
- trademarks;
- photographs;
- illustrations;
- videos;
- designs;
- text;
- graphics;
- icons;
- software;
- visual elements;
- website structure,
is the property of LUNARA™ or its respective owners and is protected by national and international intellectual property laws.
The purchase of a product does not grant the customer any intellectual property rights related to the brand or the content published on this website.
No content may be reproduced, distributed, modified, published, or commercially exploited without prior written authorization.
16. LINKS TO THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services.
These links are provided solely for informational purposes or to facilitate certain services for users.
LUNARA™ does not control the content, operation, availability, or privacy policies of such third-party websites and accepts no responsibility for their use.
Accessing third-party websites is entirely at the user's own risk.
17. THIRD-PARTY SERVICES AND TOOLS
To provide our services, we rely on specialized third-party providers, including payment processors, shipping companies, customer support platforms, analytics services, and technology providers.
The operation of these services may be subject to the terms and conditions established by their respective providers.
LUNARA™ shall not be liable for interruptions, errors, or limitations arising exclusively from third-party services beyond our control.